It’s understandable for customers to have many questions when purchasing furniture and accessories for their home. We have addressed many of the most common inquiries here in a general format for you. If you have any more questions regarding your purchase, please do not hesitate to ask your sales associate. We hold our customers in the highest regard and wish to provide you with the utmost in customer service.
I FOUND THE PERFECT ITEM FOR MY HOME ALREADY IN STOCK IN YOUR STORE, DO I HAVE TO ORDER IT, OR CAN I HAVE IT THIS WEEK?
WHAT IF I CHANGE MY MIND AFTER I PLACE MY SPECIAL ORDER?
Our designers can assist you with room measurements, fabric choices and outstanding service prior to you making your final decision. We ask you to please read over your order and any enclosed diagrams carefully to ensure your order is correct when you place it. If you find an inaccuracy, you must contact us within 48 hours or your order will not be able to be changed. We will work hard to make sure you are comfortable with your decision before you place your order.
I LOVE YOUR STORE AND I WANT MY HOUSE TO LOOK JUST LIKE IT, BUT HOW CAN I AFFORD IT?
When creating a new room, you can work with one of our designers to put a plan together. Our plans consist of creating your dream room and putting it down on paper. You provide a financial plan and timeframe for the room and we will tell you the cost and exactly where and what will go into that room. With this information, you can then purchase all of the materials at once, or in phases.
DO YOU REQUIRE MONEY DOWN TO PLACE A SPECIAL ORDER?
MY DESIGNER TOLD ME MY SPECIAL ORDER MIGHT TAKE 2 TO 3 MONTHS TO GET IN, WHY DOES IT TAKE SO LONG? IS THERE ANY WAY TO GET IT SOONER?
In some cases, we can ask the factory to rush an order, but an extra fee will be charged. We are committed to giving you the highest level of service and will do our best to ensure that you receive your merchandise in a timely manner. If changes to your estimated delivery date occur for any reason, we will notify you immediately. We can only work with the delivery dates provided by the manufacturer and shipping company. If a delay should occur, we will notify you as promptly as possible, but cannot offer any monetary compensation, as it is out of our control.
WHAT IF I AM NOT READY TO HAVE MY FURNITURE DELIVERED RIGHT AWAY?
DO YOU OFFER LOCAL DELIVERIES?
All delivery charges are for standard ground-level residences with no unusual restrictions. At the time of scheduling your delivery, please let us know of any special delivery instructions such as: gate entry protocol, if someone other than the customer will be receiving merchandise, etc. Also let us know of any of the following: number of stairs; size of doors, tight hallways, or any physical constraints; unusually long distance from the driveway to the door; any areas that are difficult to maneuver, etc. Please make sure the room is clear, if any furniture needs to be moved additional time must be scheduled and additional fees may be required.
If furniture is too large for the room, there will be the usual delivery fee, plus excess time spent trying to maneuver the items. We remind you to measure all rooms, doorways, stairwells, etc. to ensure a smooth delivery.
If you need to make changes to your scheduled delivery date and/or time, please try to notify our warehouse manager 24 hours prior to delivery.